Post-Sales Service Advisor
Provides attention to customers after the sale, resolving concerns, managing complaints and advising on products. Organization, positive attitude and excellent communication are required.
Daily responsibilities at Asesoría Post Venta
As a Post Sales Service Advisor, your day to day job involves answering queries from customers who have already made a purchase.
You will be responsible for resolving doubts, analyzing queries, following up on requests and collaborating closely with other internal departments.
An essential part of this task is keeping customers informed about the status of your products or management.
You will have to manage administrative systems and have clear records of the cases you handle, ensuring order.
Effective problem solving and customer empathy are key to success in this role.
Advantages and positive aspects of the position
One of the city's greatest attractions is the constant opportunity to improve your communication skills.
You will also have direct contact with clients and work alongside multidisciplinary teams, expanding your experience.
Work decisions and considerations
The population can be demanding, especially in seasons of high demand or when complaints increase.
Furthermore, you require good emotional management, so you can deal with clients in complicated situations manually.
Employment conditions and type of contract
The position offered is under a fixed contract, with a competitive salary (specific salary not published).
The candidate is expected to be available for full hours and well prepared for constant training.
Ideal profile for the job
The company values proactive, empathetic people, with ease in human treatment and results-oriented.
Effective communication skills, order and discipline are essential to excel in this role.
Summary of advantages and disadvantages
Pros:
- Developing interpersonal skills
- Experience in different service areas
Cons:
- High emotional demands
- Management of under pressure situations
Final verdict on vacancy
The Post Sales Service Assesor position is perfect for anyone looking for growth and challenge in customer service.
The project offers stability and opportunities to improve interpersonal skills. It's ideal if you enjoy helping and solving problems.
